You can find below a template for a comment card you can use for a hotel.
Questions to ask on a comment card:
Date: ______
Type of service (product) received: ______
1. How would you rate the quality of (i.e. Food)?
Poor Good Excellent
Comment: ______
2. Please rate your overall experience
Poor Good Excellent
Comment: ______
3. Please rate the friendliness of the staff
Poor Good Excellent
Comment: ______
4. Please rate the cleanliness of the facility
Poor Good Excellent
Comment: ______
5. Please rate the overall experience.
Poor Good Excellent
Comment: ______
6. How likely are you to refer us to a friend?
Poor Good Excellent
Comment: ______
7. Please share your thoughts on what we can do to improve your experience
______
Optional (please complete only if you would like us to contact you)
Name: ______
Address: ______
Email: ______
Phone number: ______
This is merely a template for your comment card. Any word-processing software can be used to customise this template to your organisation. For fun add your logo and a special font that represents your organisation. Keep comment card questions brief to encourage participation. Comment cards should be anonymous to protect the anonymity of the person completing the comment card. Provide a stamped return address on the back of the card so they can easily mail the card back.
Remember, when an unhappy customer leaves your premises they'll tell 20 people, yet a happy customer will only tell 2. Couple this comment card with a free voucher, or prize, to encourage participation. If your business isn't changing with your customer, then your customers will soon move to an establishment that does. You can add your own questions to this card to enable to you to get the feedback you require, regardless of whether you are a restaurant, hotel or bar.
Questions to ask on a comment card:
Date: ______
Type of service (product) received: ______
1. How would you rate the quality of (i.e. Food)?
Poor Good Excellent
Comment: ______
2. Please rate your overall experience
Poor Good Excellent
Comment: ______
3. Please rate the friendliness of the staff
Poor Good Excellent
Comment: ______
4. Please rate the cleanliness of the facility
Poor Good Excellent
Comment: ______
5. Please rate the overall experience.
Poor Good Excellent
Comment: ______
6. How likely are you to refer us to a friend?
Poor Good Excellent
Comment: ______
7. Please share your thoughts on what we can do to improve your experience
______
Optional (please complete only if you would like us to contact you)
Name: ______
Address: ______
Email: ______
Phone number: ______
This is merely a template for your comment card. Any word-processing software can be used to customise this template to your organisation. For fun add your logo and a special font that represents your organisation. Keep comment card questions brief to encourage participation. Comment cards should be anonymous to protect the anonymity of the person completing the comment card. Provide a stamped return address on the back of the card so they can easily mail the card back.
Remember, when an unhappy customer leaves your premises they'll tell 20 people, yet a happy customer will only tell 2. Couple this comment card with a free voucher, or prize, to encourage participation. If your business isn't changing with your customer, then your customers will soon move to an establishment that does. You can add your own questions to this card to enable to you to get the feedback you require, regardless of whether you are a restaurant, hotel or bar.
