My mom passed June 11, 2010, We were wandering if the airline give you discounts, we live in WA and she lived in PHX. A friend told us they do and they would give you a refund since it's passed but we needed the info from the credit cards and the death cert. Is this true and if so how would go about doing this. Thank you for any info you may give us. Joann Dilella
Northwest just gave my dad a discount. You might have to call them. I know my dad had to and spent about 20 mins on the phone.